Your privacy matters to x33. This Policy explains what personal data we collect from Malaysian players, how we use it, how long we keep it, and what rights you have over your own information.
256-bit SSL encryption protects all personal data transmitted to and from x33.
x33 does not sell your personal data to third parties for commercial purposes.
Access, correct, or request deletion of your x33 account data at any time.
We use cookies for session management and analytics. You control non-essential cookies.
Data is processed in accordance with our international gaming licence obligations.
You can opt out of x33 promotional communications at any time via account settings.
x33 is the data controller responsible for the personal data collected and processed in connection with the x33 Platform. For the purposes of this Policy, "data controller" means the entity that determines the purposes and means of processing personal data. x33 processes personal data in accordance with the requirements of its international gaming licence and applicable data protection law. All enquiries relating to this Policy and your personal data should be directed to x33's support team at: [email protected]
x33 collects the following categories of personal data from Players and Platform visitors:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number |
| Contact Data | Email address, mobile telephone number, residential address (including city, state, postcode) |
| Financial Data | Payment method details (e-wallet account reference, bank account name, USDT wallet address), deposit and withdrawal transaction records |
| Account Data | Username, account balance, bonus wallet, VIP tier, betting history, game session records |
| Technical Data | IP address, browser type and version, device type and operating system, session timestamps, login history |
| Usage Data | Pages visited, games accessed, time spent on Platform, click paths, promotional interactions |
| Communications Data | Records of live chat support conversations, email correspondence, and any complaints or queries submitted to x33 |
| KYC / Verification Data | Identity document images (MyKad, passport), selfie/liveness verification images, proof of address documents, source-of-funds documents |
x33 does not collect sensitive special-category data (such as racial origin, religious beliefs, health data, or biometric data for identification purposes) except where strictly required for KYC compliance obligations.
x33 collects personal data through the following means:
x33 processes your personal data for the following purposes, each with an identified legal basis:
Processing is necessary for the performance of the contract between you and x33 (the Terms & Conditions). Without this processing, x33 cannot open or maintain your Account.
Processing is necessary for compliance with x33's legal obligations under applicable gaming licensing and anti-money laundering regulations. KYC verification is mandatory for accounts processing withdrawals above applicable thresholds.
Processing is necessary for the performance of the contract. x33 must process financial data to facilitate deposits, withdrawals, and bonus payments in MYR via Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, USDT TRC20, and 7-Eleven Cliqq.
Processing is in x33's legitimate interests to detect and prevent fraudulent activity, account takeovers, bonus abuse, and money laundering. x33's security interests are balanced against Player privacy and are proportionate to the risk involved in operating a licensed gaming platform.
Processing is necessary for x33's legal obligations under its gaming licence responsible gaming requirements, including age verification (21+ only), self-exclusion management, and player interaction monitoring.
Processing is in x33's legitimate interests to provide and improve customer support services. Communications data is retained to maintain accurate records and resolve disputes.
Where you have provided consent or where x33 has a legitimate interest in marketing to existing customers, x33 may send promotional communications regarding x33 bonuses, new games, and platform updates. You may withdraw consent or opt out at any time.
Processing is necessary for compliance with applicable legal obligations, including reporting obligations to licensing authorities, tax authorities, and law enforcement agencies where required by law.
x33 does not sell your personal data to third parties. x33 may share personal data with the following categories of third parties where necessary and in accordance with applicable law:
All third-party service providers who process personal data on x33's behalf are contractually required to process such data only on x33's instructions and to maintain appropriate technical and organisational security measures.
x33 operates globally and your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as Malaysia. Where such transfers occur, x33 takes appropriate measures to ensure that personal data is protected to an equivalent standard, including the use of contractual data transfer mechanisms, adequacy decisions, or other lawful transfer mechanisms as applicable. By using the x33 Platform, you acknowledge and consent to this international processing of your personal data.
x33 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal, regulatory, and licensing obligations. Specific retention periods include:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with x33's data destruction procedures.
The x33 Platform uses the following categories of cookies and similar technologies:
You can control non-essential cookies through your browser settings or via the x33 cookie preference centre. Please note that disabling certain cookies may affect the functionality of the x33 Platform. Strictly necessary cookies cannot be disabled without impairing your ability to use the Platform.
With your consent, or where x33 has a legitimate interest in contacting existing customers, x33 may send you promotional communications by email or in-platform notification regarding bonuses, new games, promotions, and platform updates. You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect x33's ability to send you transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts) that are necessary for the operation of your x33 Account.
x33 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures employed by x33 include:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, x33 will notify the relevant regulatory authority and affected individuals in accordance with applicable law.
Subject to applicable law, you have the following rights in relation to your personal data held by x33:
To exercise any of the above rights, please contact x33 support at [email protected]. x33 will respond to valid requests within 30 days. We may need to verify your identity before processing your request.
The x33 Platform is strictly prohibited to persons under the age of 21. x33 does not knowingly collect personal data from individuals under 21 years of age. If x33 becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated Account closed immediately. If you believe that x33 may have inadvertently collected personal data from a person under 21, please contact x33 support immediately at [email protected].
x33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or x33's data processing practices. Material changes will be communicated to registered Players via email notification or a prominent in-platform notice before the changes take effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the x33 Platform following notification of changes constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or x33's handling of your personal data, please contact x33's support team:
If you are not satisfied with x33's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority or gaming regulator in the jurisdiction applicable to your circumstances. x33 encourages Players to contact x33 directly in the first instance so that we have the opportunity to address your concern promptly and directly.
Your data is protected, your identity is secure, and your privacy is respected. Join Malaysian players already enjoying x33's live casino, slots, and sportsbook.
🔞 21+ only. Play responsibly. x33 is an internationally licensed gaming platform.